Get in Touch With Us
Got a question about how we rank Canadian online casinos, spotted something that needs updating, or just want to tell us what you think? This page covers the best way to reach the kingship.io team and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch with us. We read every message that comes in and try to respond within a couple of working days. Send your note to [email protected] and, where possible, tell us upfront what your message is about — a review, a payment method, a bonus term, or something else entirely. That alone helps us get you a useful answer faster instead of a generic one.
We're not able to resolve issues with a specific casino operator's account, deposits, withdrawals or customer service on their behalf — those matters need to go directly to the casino in question, usually through their own support team or licensing body. What we can help with is anything related to our own content: the accuracy of our reviews, how our comparisons work, or where our information might be out of date.
What You Might Want to Contact Us About
- Review accuracy — If a welcome offer, wagering condition, or payment detail we've listed for a brand such as Betninja, WinnerIsland or any other casino on the site looks out of date, tell us. Bonus terms and offer values change on the operator's side, and we rely on reader tips to help us catch that quickly.
- Questions about our ratings — If you'd like to understand why a casino sits where it does in our rankings, or what our editorial rating for a specific brand is based on, we're happy to explain in more detail than the page allows.
- Content suggestions — Want us to cover a particular payment method, game provider or region in more depth? Reader suggestions genuinely shape what we write next.
- Corrections — Found a broken link, a typo, or a fact that no longer holds up? A quick note pointing us to the page helps us fix it fast.
- Partnership or editorial enquiries — If you represent a casino brand, payment provider or affiliate network and want to discuss working with us, introduce yourself and outline what you have in mind. As with all our commercial relationships, being listed or featured never affects how a casino is rated or ranked — our Best Non GamStop Casinos 2026 page and every other comparison on this site follow the same rule.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message. We'll point you towards Canadian support resources such as provincial problem gambling helplines, though we'd encourage reaching out to those services directly for the fastest response.
What Happens After You Send a Message
A real person on our team reads and replies to every email — we don't use automated responses as a stand-in for an actual answer. Our usual response window is a couple of working days, though it can run longer during busier periods. If your question is detailed or involves checking something across multiple casino sites, it may take a little longer to get back to you properly rather than quickly.
Before You Write In
A few things are worth checking first, since they cover the questions we're asked most often:
- If your question is about a specific casino's licensing, deposit limits or game selection, check that operator's own terms page first — offer values and conditions can change without notice on their end.
- If you're comparing options like Zoccer, Betscore or CrownPlay and want to know how a bonus works before signing up, our site's bonus and payment guides go through wagering requirements, minimum deposits and withdrawal timelines in more detail than a single email reply could.
- If you're outside a supported province or looking for options that operate differently from standard licensed sites, our page on non-GamStop casino alternatives may already answer what you're asking.
Keeping Our Content Honest
Our reviews and rankings are built to help Canadian players compare online casinos on fair terms, and reader feedback is part of how we keep that accurate. If something on the site has affected your experience — for better or worse — we want to hear about it. That includes flagging a bonus term that turned out to be misleading, a payment method that no longer works as described, or simply telling us we got something right.
Thanks for taking the time to read this far. Drop us a line whenever something needs our attention.